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Air Canada


3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.74 / 5 based on 1,419 Reviews

Top Questions See all 109 Q&A

  • Any recommendations : restaurants, activities, places to ...2 Answers
  • How much longer do we have to pretend that this is Canada...8 Answers
  • Has anyone used Air Canada more than twice?25 Answers
Air Canada
Air Canada
Reviews (1419)
Q&A (12)
Media (9)
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  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Melanie R.
43 reviews
I've never had a negative experience with Air Canada. I've actually never even had a mediocre experience either! The staff is great, the seats are comfortable, and maybe.. just maybe the little package of pretzels are more superior to other airlines.
Mireille T.
37 reviews
Globetrotter Expert Level 1
Great service on ground, great service on flight, if they need to cancel or delay your flight the day after, they pay you for hotel and food a really good amount of money. Really open minded company and nice flight attendant that listen to your needs
Kayla B.
St John, NL
34 reviews
Air Canada is a pretty good airline.  Their in flight entertainment is really nice and their in flight snacks are ok.  They're not the most helpful in customer service but they're pretty good in flight.  I would recommend this airline.
jan k.
16 reviews
flew to mexico on this airline, was awesome, the service was great, had a little trouble connecting to the on board wifi,,, make sure you do that before take off or your screwed cause you have to download the app. \other than that i had no complaints
Sarah G.
Mount pearl , NL
113 reviews
It's very rare that I have a good experience with air Canada. I could rant forever on the multiple horrible experiences I've had with them. I only fly with them because they're the cheapest by a long shot. If you have the money DO NOT fly with them.
Tig B.
10 reviews
Flew from the UK to Canada last November and I had a really pleasant trip. Nothing to complain about at all really, flight crew were just divine, the seats and all the on board entertainment was really really good. I constantly recommend Air Canada!
Sophia C.
30 reviews
Very bad experience with air canada. they lost my luggage for 4 days while i was in Iceland. poor customer service and they didn't follow up with compensations, it's been over a month. i would avoid flying AC if another airline is available. 
Jessica G.
Guelph, ON
19 reviews
Good flight, decent service. My only significant criticism is the charges for checked and carry on luggage--makes it frustrating, though I understand why they exist. Polite crew. Good in-flight entertainment. Overall, satisfied with my experience.
Ivy H.
26 reviews
Decent airline, some employees are friendly while others are not. Premium economy for Air Canada is a steal compared to other airlines though. The meals they in premium economy are business class level and served in hard china which is also a plus.
martine v.
Montreal, QC
63 reviews
I've flown with air canada a few times and I've never had an issue. It's been pretty uneventful (which is a good thing) and I've never had to request anything or modify anything so I can't really say how they are customer service wise. All is a-ok
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
361 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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