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Air Canada

BY AIR CANADA

3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.75 / 5 based on 1,393 Reviews

Top Questions See all 102 Q&A

Air Canada
Air Canada
Reviews (1393)
Q&A (9)
Media (7)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Stephanie W.
Hampton , NB
18 reviews
I really don't like flying with Air Canada and would stop flying with them if a different company flew out of our city. You have to pay so much for everything. They make it almost impossible to fly with in our own country. Finding a staff member who actually likes their job is so rare. They all seem unhappy
Sydney H.
257 reviews
A decent air line. They have a lot of flights so i can always find a good time to fly with them. They are very bare bones though. You have to pay for any extras that most airlines give out for free. I would recommend them if it was the cheapest option and you weren't flying long distances or for many hours.
Vanessa R.
Brandon, MB
61 reviews
Have had both good and bad experiences flying Air Canada. Their customer service agents seem to try really hard to accommodate when things go wrong but have had too many mixups in the past. Living in Canada means flight options are limited so while it's not the best airline, there aren't many to compare to.
Sarra E.
Calgary, AB
14 reviews
My personal preference for Canadian airlines will always be WestJet, but I have no huge complaints about AirCanada. Their customer service just isn't quite up to the WestJet standard and their flights are often more expensive - however, they are friendly and helpful and I haven't had a negative experience
Lyn A.
Regina, SK
79 reviews
I flew from singapore to canada, i took air canada from japan to calgary alberta. They don't have full service like I've experience before. The seats are to cramp and barely cant move. The isle is too cramp too. Stewardess is unapproachable and doesn't have the hospitality as I've experience from other airlines
Shane M.
Dartmouth, NS
66 reviews
Air Canada is fine. Is it the greatest, no. The European airlines blow it away for cleanliness, service and friendliness but its one out the better options in Canada. If they could lower costs and improve staff friendliness I think people would be more willing to overlook more of their negative qualities.
Mélijade R.
Quebec, QC
46 reviews
Globetrotter Expert Level 1
Being Canadian, I've use Air Canada many times. I would say it's better than it's direct competitor here, but nothing more. I've only flew economy, but from my experience the service was good. Staff is nice and they are keeping it with technologie with an app. Be sure to download it before boarding! 
Tina C.
6 reviews
Globetrotter Expert Level 1
One of my favorite airlines... continues to improve year after year... I would encourage anyone who's had past dealings that they have had issues with to try them again... especially internationally!! The connectors from countless remote communities they serve make getting to final destinations so easy!
Laila H.
1 review
I  had a really nice flight. The ticket was cheap, staff on ground and in the plane were friendly and seats were fine. The plane arrived 20 minutes early at our destination and we had a very positive experience. Thanks for making it affordable to fly and making it a positive experimence. We will be back.
Carmelle L.
Burnaby, BC
38 reviews
AirCanada is great for their reliable service and flights, although they can get super expensive, which is why as a Vancouverite, I tend to sway towards WestJet if possible. I don't travel by plane too often, so I can't speak about their in-flight services or anything, but I'd say they're reliable and trustworthy.
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
357 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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