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Air Canada

BY AIR CANADA

3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.74 / 5 based on 1,389 Reviews

Top Questions See all 102 Q&A

Air Canada
Air Canada
Reviews (1389)
Q&A (9)
Media (7)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Amanda M.
Fredericton , NB
68 reviews
Last week I flew on a small air Canada flight from Fredericton NB to Toronto. The flight was exceptional and it was the flight attendant who made the entire experience. She was pleasant and polite, and very personable. Her personality set the tone for the flight and I think everyone on the plane that day had the same feeling
Melissa T.
St, NL
13 reviews
Decent service usually although most customer service agents tend to crumble under any kind of pressure and end up providing very poor customer service which is unfortunate. The company does not often deal with issues very promptly. Honestly only main good thing about this airline compared to the rest is that it is unionized.
Sarah O.
320 reviews
I've flown with air Canada countless times and it's almost always a pleasant, no fuss experience but when it's bad, it's bad. The airline is not accommodating to its passengers and don't expect anything from their customer service.
Bia S.
Mississauga, ON
218 reviews
Globetrotter Expert Level 1
I used to love Air Canada. Then their seats got smaller. And smaller. And smaller. I dunno maybe I just got older but you guys, there is no space. I feel like sardines flying and first class gives you like 2" EXTRA ONLY. I mean come on. On a long flight, I don't really want my legs to go numb so when I get up I fall on my face.
Lana R.
Calgary, AB
11 reviews
I fly a lot as I enjoy to travel around. I've found that competing airlines are much more affordable and enjoyable than Air Canada. There are a lot of extra costs for baggage and seat selection and little to no selection of meals including in your flight payment. Overall, a waste when you can get more from another airline.
Julia H.
Toronto , ON
31 reviews
Air Canada is a great flight experience. Customer service is great and the food is surprisingly really great! I recently flew from Toronto to Paris and even wine and beer were complimentary! There was a wide range of entertainment to choose from and the flight went by so quickly because of it. Would definitely recommend.
Athena R.
Vancouver , BC
50 reviews
Globetrotter Expert Level 1
Flown this airline the most often amount of times. Overall always had a pretty good experience. Wish they had more leg room though and charged cheaper prices for their poor quality food. Also, their seats aren't as comfy as other airlines. Their trays you unclip from the seats in front of you are also pretty flimsy. 
Deanna P.
New Waterford, NS
46 reviews
Hit or miss. Sometimes I've flown Air Canada and have 0 issues and then other days I've flown and been bumped, delayed or had to deal with rude customer service reps. I believe each airport is different and I certainly won't tarnish the entire company based on a few bad apples I've ran into over the last 15 years of travel.
Julia M.
Toronto, ON
63 reviews
Globetrotter Expert Level 1
I may be biased, but I love Air Canada. I always feel safe and comfortable when flying with the airline. I can imagine operating an airline is very difficult as it has multiple moving parts, and weather, missed connections and equipment breakdowns are blamed on the airline 99.99% of the time. Keep up the good work! 
Sarah J.
33 reviews
On a flight from Victoria to Toronto, we had to make a stop in Edmonton. Unfortunately, the pilot on our second flight wasn't present - Air Canada was amazing with helping me push my schedule back in terms of check-ins for accommodations and making sure everyone was okay until the next flight came about an hour later.
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
357 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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