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Air Canada


3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.75 / 5 based on 1,387 Reviews

Top Questions See all 9 Q&A

Air Canada
Air Canada
Reviews (1387)
Q&A (9)
Media (7)
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  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Casey Richelle A.
Richmond, BC
33 reviews
Globetrotter Expert Level 1
I had a pleasant trip with Air Canada. However, I cannot fully rate it a 5 because I think I wasn't able to use it to the fullest. There are more areas where it can be improved like the wait times and check in facilities, including the staff. The staff looked tired and didn't make us feel very welcome. They were courteous though and just answered our questions routinely. So overall, it was a good enough service to get us from point A to point B.
Kailee S.
Saanichton , BC
14 reviews
I'd rather fly with a different airline. There is nothing special here. They overbook their flights, & every time I've flown with them the flight has been delayed. Some delays are not airlines fault however these delays were because either the pilot or flight attendant wasn't there yet. Unfortunately my airport has 2 airlines with air Canada being one so I will most likely have to fly with them again.
Kay O.
calgary, AB
15 reviews
Last flight I took with them was amazing!
- sends deals to your inbox
- loyalty benefits
- great variety for travel destinations
- great flight attendants and customer services 
-take meal requirements into consideration 
- can be expensive
-small seats 
- pricey in air snacks 
Overall, would fly with them again 
- K 
Alessandra h.
15 reviews
Love Air Canada, Travelling is a privilege not many have especially because of hectic workload and schedules but thankfully when there is time to plan a vacation getaway Air Canada has been the number one choice of Airline not only do they provide comfort but if you are the type to sleep on a flight such as myself you will find their seats have the perfect leg space to just relax and snooze 
Adriana B.
23 reviews
I flew with air Canada from Venezuela to Toronto few years ago and I absolutely loved it. They have a good service on air and the aircraft was on a prefect state. I totally recommend this company and also to travel to Canada! I'm completely satisfied with the experience.
Ashley M.
Scarborough, ON
8 reviews
Although I have found really great prices with Air Canada, almost always  had a flight delay. One trip I do recall is EWR TO YYZ And having my return flight moved from EWR to JFK because it was delayed for 3 hours and they have used the option to catch a flight from JFK ... I had to make my way there with no reimbursement.. I don't go out of my way to fly air Canada anymore.
Burnaby, BC
147 reviews
Globetrotter Expert Level 1
As much as I am very proudly Canadian, experiences with flying with Air Canada is a hit and miss. I definitely will never book another vacation package with Air Canada again, as I was not able to make any changes during a past stay in Las Vegas. Sometimes the service is friendly, sometimes not. I prefer taking my hard earned dollars for a flight experience with another carrier.
Jenna R.
37 reviews
Always amazing customer service and attitudes! I have never had a problem with Air Canada, online when you book your flights you can choose meal options and I was able to choose vegan at no extra cost! You can choose your seats online as well as how much baggage you are bringing. Another great thing is online check-in so you just have to drop off your bags at the airport and go!
Lauren C.
Vancouver, BC
49 reviews
Usually am satisfied. I got lost in Toronto airport at the air Canada gate and asked for help. The man did not give me good directions. I was running late, had my dog and lots of luggage and was ready to have a panic attack and he made this experience so much worse. I started crying (lol) and security ended up walking me to my gate. Forever grateful to the nice security guard.
Diahanna R.
Toronto, ON
4 reviews
As an avid traveller who is based in Toronto, Air Canada is my go-to airline service. Their round-trip flights tend to be among the cheapest I can find when searching for a destination. Customer service is questionable at times, for I have not always been met with the friendliest attendants, especially when times are very busy, but overall the ride is usually excellent.
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
355 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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