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Air Canada


3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.75 / 5 based on 1,388 Reviews

Top Questions See all 9 Q&A

Air Canada
Air Canada
Reviews (1388)
Q&A (9)
Media (7)
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  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Nikita W.
6 reviews
Everytime I have flown with Air Canada its always something. They always overbook flights so Im stuck with the constant stress of '' will I make the cut for this flight or will I be asked to wait for the next available one''. When I buy a plane ticket I expect to be on that flight at that time. After this happening for 3 Christmas' in a row I no longer book with Air Canada, I book with WestJet and have never had an issue. :) 
Kristen G.
49 reviews
Their prices are really competitive, but I've had a lot of negative experiences with this airline. They once made me sit on the tarmac for an 8 hour delay, with no food available, and the plane ran out of water. The flights are almost always delayed, but that time was the absolute worst. The flight attendants are really lovely, and the pilots are very professional, but the company really doesn't seem to value their customers. 
Tanea H.
Halifax, NS
23 reviews
I haven't encountered any direct issues with air Canada, but I've heard a lot of bad things which is why I've given them only two stars. I've had my luggage lost by them before which is unfortunate, but they found it easily and delivered it to my house. I don't like what they charge for simply having checked baggage, and they don't seem to be totally flexible if you're even slightly later than one hour early for your flight.
Kohl C.
Edmonton, AB
19 reviews
Not impressed with their customer service. Had a round trip flight booked from western Canada to eastern Canada. On the way home my flights were cancelled. When asked why they gave me 3 different answers. I was stuck in new Brunswick for an extra day. I was not compensated for my troubles. If I was told in advanced that my flight was cancelled ( I was told at the gate) I would have been able to spend more time with my family.
Selina B.
Sarnia, ON
165 reviews
I've flown Air Canada twice (there and back to Germany). All of my flights were delayed, but that's pretty much the norm nowadays. I was in economy and the seats were fine. I liked that each seat had its own screen for movies. The meals served each way were pretty disappointing, but it's airline food. The flight attendants were nice and the captain always apologized for the delays. I would definitely fly Air Canada again.
joyce k.
11 reviews
Everytime I used it, I had no problem. The service is amazing. I like how everyone has their own tv. Compared to air transat this is waaayy better. You have food and the flight attendant are there for you.
However, I would appreciate if they do a one way trip to belgium for now one because evry time i used them to go to belgium I have to stop in france then take the train. Plus the plane ticket is really expensive
Karen S.
9 reviews
I was always a fan of Air Canada up until my flight to Hawaii. My flight was first delayed for 2 hours and kept increasing until it was cancelled until the next 7 hours. The attendants were rude and unapologetic when they were approached and seemed to not care about other people's needs. I have contacted their customer relations and the only compensation  we received were food vouchers to use at the airport
Brianna C.
Edmonton, AB
12 reviews
Overall pleasant flights, I was flying from YEG to YYC. Had a very short layover in Toronto, the air Canada flight I was getting on arrived late. I had another connect Montreal - very short flight and very short layover for my final connect to YYC. When I arrived Montreal I had missed the connection due to the flight in Toronto being late. I was given a 10$ food voucher for my 8 hour inconvenience in Montreal.
Erin H.
58 reviews
I fly AirCanada a lot and I really liked them, until another airline lost my luggage and then I had to catch an AirCanada flight. The other airline said that AirCanada would deliver my luggage to my house (they were part of the same Star Alliance, so they could say this). But then AirCanada was saying I had to pick up my own bag. We finally got it worked out so it would be delivered, but that was more trouble than necessary.
ren R.
Red deer
32 reviews
I flew Aircanada most of the time, be it short or long flights. I love that you can watch movies for free during long haul flights. It does keep us entertained. The staff werent as friendly but as long as they dont hurt any of the passengers and dont offend anyone, im ok with that. Dis they ever "wowed" me? No. Did they made the experience unforgettable? No. But they got us to where we wanna go. Safe and sound. 
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
veronica m.
354 reviews
Globetrotter Expert Level 3
Who has been to canada
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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