- "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
- "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
- "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
I have however found that their service representatives that work in foreign airports can be quite surly and difficult to deal with. The most recent time we flew, the employees at the check-in counter in Orlando were extremely rude and wouldn't even crack a smile or take the time to answer a question. This can be frustrating and off-putting when trying to resolve an issue related to travel (which we happened to have this time). I would love to see the service outside of Canada be as good as within the country.
The aircraft we were in was fairly new and in good condition, nice and clean. The audio/visual equipment worked fine. I'd say the movie options were a little bit disappointing. There were lots of choices but not that many new releases.
We were given complimentary meals and for airplane food, they were decent enough. Overall our travel experience was easy, comfortable and very pleasant. I would definitely fly with Air Canada again. I took one star off though because I find Air Canada pretty expensive.
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