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Air Canada


3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.75 / 5 based on 1,387 Reviews

Top Questions See all 9 Q&A

Air Canada
Air Canada
Reviews (1387)
Q&A (9)
Media (7)
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  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Cassandra T.
Moose Jaw, SK
38 reviews
Globetrotter Expert Level 1
Overall I've had good service and experiences with Air Canada, but it is getting to be very expensive to fly within Canada. The staff are almost always very helpful.
kimberly r.
Airdrie, AB
88 reviews
They are a good airline. I have never had a problem with them and the staff is always helpfull and kind. I've only used them twice but I had a great trip both times.
மிஷேல். 🌙.
Toronto, ON
11 reviews
Decent flight. Gets you from point A to point B. The staff have always been friendly and the interior is always clean. The food options can be improved but overall flying with Air Canada has always been a pleasure. Especially consider the price
zehra 👽.
Calgary, AB
30 reviews
Has a really hit or miss staff on each place. Sometimes they're super rude and other times you get complete sweethearts. The airline itself can be a bit of a mess.
Shelbi B.
Winnipeg, MB
45 reviews
Globetrotter Expert Level 1
I have never really had an issue flying with Air Canada. Prices are good, seats are average, but all the flight attendants I’ve encountered have been really nice.
Keren P.
24 reviews
Their service is great the flight attendants are very nice. I don't use it quite often but when I do I am happy with it . They always check up on you make sure you are doing okay and comfortable I would recommend
Farah S.
Delta, BC
16 reviews
Globetrotter Expert Level 1
They were much better before. Now we don't even have a snack during the flight. People are nice but cuttibg in things and increasing prices is not a good combination
Carmen C.
65 reviews
Service is so inconsistent and their systems are outdated, rigid, and inflexible. Once I was flying them to Hong Kong. On my return trip they couldn't check me in due to a system glitch. They could check my partner in and we were on the same ticket. So they made me buy a full fare in order to get home. They insisted I would get a refund when I got home. I talked to the agent upon arrival, tried to call their call centre only to be told that they can only take complaints via a form online. The online form states that they will respond within 21 days. I didn't end up getting a refund for 28 days and then they shorted me the exchange so it took a full 32 days to get my money back. I couldn't imagine a furniture store charging me for a new couch because they had a system glitch and advising that this is the only way and that they would refund me in 32 days
Kaitlyn S.
Arcadia, NS
107 reviews
Globetrotter Expert Level 1
I hate flying, but when I travel, I fly consistently with Air Canada because I like the familiarity.  They are generally accommodating and their flight attendants are quite friendly. Within Canada we have never had a problem with any of the employees or the services offered.  

I have however found that their service representatives that work in foreign airports can be quite surly and difficult to deal with.  The most recent time we flew, the employees at the check-in counter in Orlando were extremely rude and wouldn't even crack a smile or take the time to answer a question. This can be frustrating and off-putting when trying to resolve an issue related to travel (which we happened to have this time).  I would love to see the service outside of Canada be as good as within the country. 
Emily C.
Vancouver , BC
29 reviews
Internationally, I love flying Air Canada... Domestically, not so much. The last time I flew with them domestically I was sitting in an exit row and it was freezing cold. I used my jacket to keep my legs warm and got told off by the flight attendant for "wrapping my legs up while sitting in the exit row" - apparently it was going to be a safety problem... unreal. The girl sitting next to me also needed help with her bags because she was too short to put them in the overhead bin. He was rude to her and said it wasn't his job to help. I know it's just one person and maybe he was having an off day, but I was super unimpressed with their customer service. I always fly WestJet domestically now!
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
355 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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