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Air Canada


3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.74 / 5 based on 1,417 Reviews

Top Questions See all 108 Q&A

  • Any recommendations : restaurants, activities, places to ...2 Answers
  • How much longer do we have to pretend that this is Canada...8 Answers
  • Has anyone used Air Canada more than twice?25 Answers
Air Canada
Air Canada
Reviews (1417)
Q&A (11)
Media (9)
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  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Mia G.
99 reviews
Globetrotter Expert Level 1
I have very mixed feelings with Air Canada. On one hand I have never had stellar service from them, but their Aeroplan miles program is actually really good. I tend to avoid them for travel just because I've had family members who have had their luggage lost, delayed, or destroyed with little to no compensation. Flight delays with no compensation. And flight attendants who really could care less about your comfort. Really their customer service in general could use a huge overhaul, and better structuring.

But their Aeroplan rewards is quite decent compared to other flight reward programs. i do like that I don't have to use the miles for a flight and have claimed my miles for many different gift cards instead.
Seriously though, I really wish Air Canada would listen to their customers. There are so many negative reviews and complaints about their service, and I've seen little to no changes in the many years they've been in business. If anything their service just seems to get gradually worse.
Danika P.
Edmonton, AB
42 reviews
I try to avoid flying Air Canada if at all possible. My worst experience with Air Canada was in 2010 just after Christmas, so as you can imagine, the airport was quite busy. I was flying from Calgary to Vancouver, got to the airport ahead of schedule, was waiting in the baggage checked line, where they had one person working, and about 100 people in line. The stress starts to build as I hate being late. Then I see an Air Canada employee walking through the line checking people's tickets, she tells me that I will miss my flight and to go to a separate line. Defeated I drag my bag to a second line and continue waiting there. Once I get to the counter, I am told that no, I could have in fact made my flight, but now it's too late, and I have to book a new flight. So now I'm booking a last minute flight, at the holidays, and we all know how expensive that is. I think it's about 4 hours before I get a new flight booked, get through the security gate, and to my gate, and guess what I see upon arrival.... my original flight was delayed and hadn't even left yet!!! I was so livid I spent 2 weeks after that calling Air Canada daily to complain and ask for a refund. They gave a partial refund and no apology. 
Julya N.
92 reviews
I’ve flown with air canada a few times. They offer free snacks and drinks when your flight is 3.5 or more hours I believe. The staff is friendly and helpful. I would fly with AC again in the future.
Ann-Sophy S.
Nicolet, QC
30 reviews
I loved it! It was my first time in a plane and i felt really secure and the people were really nice! The second i needed something they were there for me and answering my questions. I am really satisfied.
Airen M.
Burton, NB
42 reviews
Globetrotter Expert Level 1
The prices are high for the service you actually receive. There isn't much that is complementary and to fly across the country cost more than to cross the ocean on some other airlines.
alyssa c.
Kingston, ON
68 reviews
When I flew with Air Canada, it was only my third time on a plane. I don't really have many complaints, other than it didn't feel as much of a personal experience as WestJet did. 
Krystle B.
Burnaby, BC
38 reviews
I think Air Cananda is a good airline. It has many flights to most places that you could want to go to. It's capareable in price to other airlines. The staff on the airline have been super friendly and professional. I would reccomend to others to try.
Tammi M.
High River , AB
37 reviews
Air Canada has lost my luggage multiple times but as there are not many choices in Canada one will hope they can learn from their mistakes. Staff in general are pleasant enough.
Stephanie C.
Winnipeg, MB
21 reviews
Globetrotter Expert Level 1
I always choose west jet over air Canada. Air Canada ALWAYS finds a way to lose luggage and ive heard way too many horror stories. I try to avoid flying with them whenever I can
Krista R.
13 reviews
Service was very basic, staff were professional but that’s about it. Thankfully our luggage and everything ended up where it needed to be. Never had to deal with customer service thank goodness, would not necessarily recommend air Canada.
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
360 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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