- "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
- "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
- "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Service on board is usually poor, but the worst part about flying with Air Canada is that you will almost NEVER leave/arrive on time. Your flight will likely be delayed by a couple hours at the minimum. It is a regular occurrence with everyone I know who flies with them. This would be more tolerable if the staff was apologetic or accommodating. But far from it. They take absolutely no responsibility for their delays, missed connections, lost luggage, ridiculously long layovers that go on for DAYS because of their missed connections or anything at all along those lines. As a customer, when you are paying hundreds or even thousands of dollars to fly, you expect slightly better treatment.
I almost always go out of my way to avoid flying AC whenever I can. It is really pitiful that they have such a monopoly on a lot of the routes from/to Canada, because I would avoid them every time if I could.
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