- "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
- "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
- "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Had no problems on our flight. Everything was smooth and the attendants were very friendly.
Sometimes there's tvs on the plane so that's nice. Nice workers. A good airline over all
I love Air Canada! One of the nicest airlines I have flown with stellar customer service.
Easy to book, fair rates and comfortable seats. No complaints but also nothing special.
I took air canada on our way to Europe trip it was amazing service and food . Love it
I LOVE CANADA plus this glight line is really good, better than most actually!!!!!!
Great airline. Nice people not too bad for an airline!!!!!!!!!!!!!!!!!😘😘👌👌👌👌👌😘🌺🌺🌺
To be honest as proud of a Canadian as i am and for as long as i have been flying with air Canada their service to their clientele is highly lacking. it has bee 6 years of unpleasant interactions for the most part (shout out to the FEW employees who understand that their job involves communicating with the clientele). To be honest if i had better options for flying out to certain places i would choose another airline. the cost is too high for no additions except a basic snack and beverage (which for flights of 5 hours they passed twice). i have had non responsive agents, arrogant and condescending agents and as i have spent many years in the service industry myself i try to be as pleasant as possible even during misunderstanding and their response is always aggressive and dismissive. the sad truth is Air Canada use to offer exceptional services and overnight they changed their level of care for their clients clearly.
Absolutely love everything about my experience. Passangers sitting in front of us were not able to switch off their lights - we were all given complimentary package and I still have that wee bag! This was the first time I have had such a positive experience when travelling by plane. My mother forgot her purse on the plane when we had to leave for it to be cleaned. When we got back on the plane, we were not able to find it and we asked a sterward to help us but he did not find it either. When we left the plain and were waiting in a queue at the airport, we saw the same steward running towards us with the purse - turned out it was in the overhead cabinet the whole time. This flight attendant really went the extra mile for my mum and made the experience unforgettable for the whole family. Thank you very much, I will never forget the smile on both my mum's as well as the flight attendant's faces.
Flew with them long-haul, London-Toronto. Due to being taller than average and being vegan, sometimes long-haul travel can be a discomfort. Had to contact customer service months before about the meal options available, and to clarify what I meant by vegan. In-flight dinner was great (curry sort of thing and fruit for desert), breakfast was somewhat uninspired but they are limited by what they can store. Personally I was more glad that they could accommodate my needs. Moreover, they were happy to swap us in to seats with extra leg-room by the emergency exits, with minimal fuss etc. On-board staff were so accommodating, and I took their names so I could pass this on to their CS department. No delays, smooth check-in at London, and no baggage problems Toronto-side. Would highly recommend!
Q & A
Has anyone used Air Canada more than twice?
Who has been to canada
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Which partner airline in US is associated with Air Canada?
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?
PHOTOS & VIDEOS
See All Photos & Videos