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Air Canada

BY AIR CANADA

3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.74 / 5 based on 1,417 Reviews

Top Questions See all 108 Q&A

  • Any recommendations : restaurants, activities, places to ...2 Answers
  • How much longer do we have to pretend that this is Canada...8 Answers
  • Has anyone used Air Canada more than twice?25 Answers
Air Canada
Air Canada
Reviews (1417)
Q&A (11)
Media (9)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Jezabel V.
Amherst
12 reviews
Every time that I travelled with aircanada since last year was a great experience. However this august I went to Europe and the transatlantic flight did not have entertainment system on board. Longest trip ever.
Elina O.
Orlando, FL
12 reviews
Globetrotter Expert Level 1
Great service! Especially their Rouge tier. Economy class I did not enjoy a much as the premium economy tier. Service was great, food wasn't amazing but wasn't bad either. Will definitely fly with them again. 
Alysse O.
San Diego, CA
16 reviews
Everybody is so nice! My plane flight got messed up so I had to spend 2 days in Canada when I was only supposed to stay one day. And they upgraded me to first class for free. Such amazing people to work with.
Mikayla A.
Cedar Rapids, IA
124 reviews
Globetrotter Expert Level 1
This airline makes things very simple and easy to book online. Their online customer service is also very helpful. The only downside is I had to print a boarding pass rather than having the pass on my phone.
Andrea J.
Hillsborough, NJ
210 reviews
Globetrotter Expert Level 2
I've flown Air Canada as a partner airline and found it to be pleasant. Their customer service, price, seat size and baggage rules were neither annoying nor amazing. It's not on my list of airlines to avoid.
Qunoot A.
Chicago, IL
163 reviews
Still don't get why they charge extra for luggage but I guess every travel agency does that. Otherwise they're okay. Prices are higher Than they should be compared to service but not unpleasant to travel on
Jen C.
Ontario, CA
95 reviews
Honestly I've never had so much leg room for the lowest class of seating? Like I always go for the cheap seats and even the cheap seats had the most leg room I've ever had on an airplane before. And GREAT service.
Brandi R.
Knoxville, TN
94 reviews
Not the best service. Always an issue with seating. Aircraft was clean. Service mediocre. For someone that has major flight anxiety mixing up your seats that you requested 3 months earlier is a pain!
Kylee O.
173 reviews
Globetrotter Expert Level 1
This was the first and only airline I've flown. I flew to Italy, and I had a very comfortable flight. Everyone was super polite, food was good, many snacks, and great entertainment system. No complaints.
Kaif K.
Carmel, IN
67 reviews
Globetrotter Expert Level 1
It can go both ways when traveling with them. They are notorious for customer service that is less than perfect. But it is a huge airline with lots of connections. So that helps. It's a necessary evil so do recommend it
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
360 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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