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Air Canada


3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.74 / 5 based on 1,419 Reviews

Top Questions See all 109 Q&A

  • Any recommendations : restaurants, activities, places to ...2 Answers
  • How much longer do we have to pretend that this is Canada...8 Answers
  • Has anyone used Air Canada more than twice?25 Answers
Air Canada
Air Canada
Reviews (1419)
Q&A (12)
Media (9)
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  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Mahin J.
Amherst, MA
71 reviews
Globetrotter Expert Level 1
Air Canada does not offer great customer service. Their workers at Toronto-Pearson are surly and rude. AC is usually on-time and sometimes they are an affordable option between BOS-YYZ.
Katie H.
New Port Richey, FL
23 reviews
I have been flying Air Canada for the past 3 months, each month. Their flight attendants are very nice and accommodating however, the leg room and aisle way is unbelievably small. I have a carry-on approved bag that I had trouble manoeuvring through the aisle to get to my seat... that's a problem. As oppose to other airlines, I appreciate that we get a complimentary drink and snack.

I do not like however, that you are told you can have one carry on bag, but when you are boarding the Air Canada people at the gate demand a certain number of people to check their bag or there will be a delay when entering the plane. This has happened every single time I have flew with them. I think that better processes should be set forth to avoid these annoying occurrences.
Ana P.
Miami, FL
55 reviews
Globetrotter Expert Level 1
I LOVE THEM! the people that work here are the sweetest of all times, they make my flying experience better, and yes, Canada is also one of my favorite places in the world. 
Kiley B.
New Bedford, MA
167 reviews
Globetrotter Expert Level 1
I think the plane itself are great I traveled using air canada to go to France and I have no complaints about the service however the boarding process was disorganized and a mess
Yomara F.
29 reviews
Globetrotter Expert Level 1
Great airline with great customer service.  I have never had any issues with their system.  I like that they travel abroad/overseas not just in North America. 
Nikki W.
Brooklyn, NY
119 reviews
Globetrotter Expert Level 1
Service to Toronto, Montreal and Quebec from NYC is easy and plentiful. The boarding area can get crowded and confusing with so many flights leaving around the same time.
Silvia B.
33 reviews
Globetrotter Expert Level 1
Flying with Air Canada was a good experience. Friendly personnel, all services on board were good. Food was good, no delay, no lost luggage. Would fly with them again.
Deborah L.
8 reviews
I've only flown once with this airline. Everything was fine. I did find it odd that they made me take my headphones out to land. No other airline has ever done that.
Seerat K.
208 reviews
Probably one of the most worst airline ever! Lost my aunts stroller, made my mom wait 16 just to be told that all flights cancelled like they need to be more responsible
Benjamin G.
25 reviews
Globetrotter Expert Level 1
I've flown Air Cannada a few times when travelling abroad and always had good service. Definitely an airline that I would use again should the opportunity arise!
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
361 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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