Woah there, it looks like your browser is out of date.

To get the best experience, please update your browser.

Air Canada


3.7 out of 5 stars
  • 5 Stars32%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star5%
3.76 / 5 based on 1,393 Reviews

Top Questions See all 9 Q&A

Air Canada
Air Canada
Reviews (1393)
Q&A (9)
Media (7)
Leave a Review
  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Tarryn E.
1 review
Air Canada has come a long way from what it was 10 years ago. Their business class pods are some of the best available and the food the best in North America. Sometimes their customer service is lacking in the economy cabin, but aside from that, the planes are always clean and seats have decent legroom. Watch out for the new "Rouge" flights though... bring an iPad or laptop if you have plans to use their entertainment system.
Stephanie R.
26 reviews
I have had such mixed emotions about Air Canada. They have extremely friendly staff however I feel like their flights are always late. As well they are always over booking their flights. I was bumped from my flight and had to wait 9 hours for another flight at the airport. I am extremely unimpressed.
Sabrina S.
Kelowna, BC
73 reviews
I got caught in a huge snow storm last Christmas on my way to meet my family. They shut the entire airport down for a couple hours. The next airline just down the terminal kept giving their passengers updates, and offered them meal coupons for their inconvenience. Air Canada personnel neither kept their passengers updated, nor seemed very willing to be even vaguely polite to customers with questions.
Michelle Z.
Toronto, ON
160 reviews
As much as everyone raves about Air Canada, I don't see the hype... They don't do anything special they are just like any other air like they have good staff, gross food etc they are good because you can fly most places with them but I don't find this airline anything special
Edmonton, AB
117 reviews
Globetrotter Expert Level 3
I consistently have issues with Air Canada & will always choose West Jet where possible as they seem to be much more reliable as an option inside of Canada. Air Canada is often delayed, has never offered proper compensation for overnight delays, lost baggage, forgotten reservations etc. & has gone as far as to reschedule my flight departure by DAYS (not just hours but DAYS) without informing me.
Domenica B.
51 reviews
Globetrotter Expert Level 3
Not sure how I feel about you guys. You waited in Rome for 4 hours because 4 people were missing on the flight back to Montreal, yet you couldn't wait for a group of 20 heading to Winnipeg right after you guys made us all late. Not very accommodating or friendly when I began to get irritated with their service. I was running on no sleep and just wanted to get home, could have been a little nicer.
Jennifer S.
124 reviews
Globetrotter Expert Level 3
It's not the most brilliant airline, especially when it comes to baggage. I've had a few instances where I've waited over an hour at the baggage claim waiting for a bag so I can clear customs and almost missed my connecting flight. But living in the interior of BC, there isn't a lot of choice. I do try to fly Westjet whenever possible, their service and price are much better.
Melissa D.
Toronto, ON
118 reviews
Globetrotter Expert Level 2
Air Canada is my primary airline. The prices are great and they have a lot of direct flights. I like that they are also conveniently located at the Toronto City Airport so it it just a quick little walk to the airport to fly anywhere. The flight attendants are great and I have never had a bad experience with Air Canada! I look forward to flying with them during the Holidays.
Maytar E.
Toronto , ON
56 reviews
Globetrotter Expert Level 2
As a proud Canadian, I don't look for negativities, and therefore I don't find any. I've used Air Canada plenty of times, and it's pretty good. I've seen terrible reviews about it, I just don't understand why.....I personally have never had any problem with the food, the staff members, and I'm always comfortable......as comfortable as someone who doesn't like flying, can be.
Meaghan R.
Edmonton, Alberta
227 reviews
My review is based off of one thing that is a major turn off, losing baggage. Air Canada has lost so many of my family members bags (even when there wasn't a connecting flight) that I am scared to fly with them unless I just have carry on. I tend to fly West Jet for this reason. The rest of the service is adequate, but there is little to make them stand out from competitors.
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
339 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

Join now to gain access to over 20 million product reviews, free full size samples, and the latest product news.

Get Started

Are you a Brand or Agency? Contact Us