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Air Canada


3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.75 / 5 based on 1,387 Reviews

Top Questions See all 9 Q&A

Air Canada
Air Canada
Reviews (1387)
Q&A (9)
Media (7)
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  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Michelle Z.
Toronto, ON
160 reviews
As much as everyone raves about Air Canada, I don't see the hype... They don't do anything special they are just like any other air like they have good staff, gross food etc they are good because you can fly most places with them but I don't find this airline anything special
Edmonton, AB
120 reviews
Globetrotter Expert Level 3
I consistently have issues with Air Canada & will always choose West Jet where possible as they seem to be much more reliable as an option inside of Canada. Air Canada is often delayed, has never offered proper compensation for overnight delays, lost baggage, forgotten reservations etc. & has gone as far as to reschedule my flight departure by DAYS (not just hours but DAYS) without informing me.
Domenica B.
51 reviews
Globetrotter Expert Level 3
Not sure how I feel about you guys. You waited in Rome for 4 hours because 4 people were missing on the flight back to Montreal, yet you couldn't wait for a group of 20 heading to Winnipeg right after you guys made us all late. Not very accommodating or friendly when I began to get irritated with their service. I was running on no sleep and just wanted to get home, could have been a little nicer.
Jennifer S.
124 reviews
Globetrotter Expert Level 3
It's not the most brilliant airline, especially when it comes to baggage. I've had a few instances where I've waited over an hour at the baggage claim waiting for a bag so I can clear customs and almost missed my connecting flight. But living in the interior of BC, there isn't a lot of choice. I do try to fly Westjet whenever possible, their service and price are much better.
Meaghan R.
Edmonton, Alberta
226 reviews
My review is based off of one thing that is a major turn off, losing baggage. Air Canada has lost so many of my family members bags (even when there wasn't a connecting flight) that I am scared to fly with them unless I just have carry on. I tend to fly West Jet for this reason. The rest of the service is adequate, but there is little to make them stand out from competitors.
Melissa D.
Toronto, ON
119 reviews
Globetrotter Expert Level 2
Air Canada is my primary airline. The prices are great and they have a lot of direct flights. I like that they are also conveniently located at the Toronto City Airport so it it just a quick little walk to the airport to fly anywhere. The flight attendants are great and I have never had a bad experience with Air Canada! I look forward to flying with them during the Holidays.
Maytar E.
Toronto , ON
56 reviews
Globetrotter Expert Level 2
As a proud Canadian, I don't look for negativities, and therefore I don't find any. I've used Air Canada plenty of times, and it's pretty good. I've seen terrible reviews about it, I just don't understand why.....I personally have never had any problem with the food, the staff members, and I'm always comfortable......as comfortable as someone who doesn't like flying, can be.
Veronica M.
brampton, ontario
46 reviews
Love air canada. the personnel are wonderful.. the planes are clean and up to-date. the selection of movies are always up-to date. and you can get some great deals if you are patient and do the research. i try to fly with air canada every time possible
Julia M.
London, London
493 reviews
Globetrotter Expert Level 3
Generally speaking the airline is good....rates are not the lowest...but its one of the airlines that flies out of Bermuda on the daily basis unlike westjet which only does every other day. So it can be handy...I remember the days where you got meals, and free headphones...everything cost's extra these days...it's a little pathetic but hey... what ever.
Minh F.
Oakville, ON
28 reviews
Globetrotter Expert Level 3
I have no issues with Air Canada. On our last trip, we were asked if we wanted to move seats to sit at the back (but together as a family) therefore freeing up two seats for a mother and child who were not sitting together and we received complimentary ipads and food/beverages as a result and a few thank you's along the way. It was a nice touch.
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
355 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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