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Air Canada


3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.74 / 5 based on 1,417 Reviews

Top Questions See all 108 Q&A

  • Any recommendations : restaurants, activities, places to ...2 Answers
  • How much longer do we have to pretend that this is Canada...8 Answers
  • Has anyone used Air Canada more than twice?25 Answers
Air Canada
Air Canada
Reviews (1417)
Q&A (11)
Media (9)
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  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
8 reviews
I've gotten booted off of a flight. I was a minor at the time so I am really not sure how this actually happened. They did give me a hefty compensation for this happening but I did miss a full day of my vacation
Marilyne D.
13 reviews
Good services. Coming back from vacation i had to take 3 planes in one day. the 1st planes it was crazy hot, the second plane was freezing cold and the 3rd one was okay. I was not pleased
naf C.
867 reviews
Globetrotter Expert Level 2
I have personally never taken a flight with this company and neither have I ever looked through getting from them. They are very large but unfortunately recently I've been hearing some negative stuff about them. It makes me never want to use them even though I have family in Canada. But I may use another company to travel with. They also took more money from people whose houses were burnt in the huge fire in Alberta and who were trying to escape into different provinces. Then when everyone knew about the ticket prices being charged more, the company eventually started saying that they will pay back something to each customer.
carly k.
459 reviews
Only flown a couple times but each time it was with Canada air lines. Definitely made my fear of flying less intense with their amazing staff. Recommended for sure!
Kerry B.
50 reviews
Globetrotter Expert Level 1
The Air Canada staff have always been courteous and professional to me. They have never lost my luggage (some other airlines have lost my luggage). The ticket price is often higher than other airlines.
Sabrina S.
Kelowna, BC
291 reviews
Least favorite airline EVER. I am Canadian so this says a lot. Travelling today with Air Canada and when we went to check in the Air Canada counter was the only one without agents to check us in. Someone from another airline had to help us out.

In the past I've listened to other airlines over the loud speaker apologize for the same inclement weather that affected Air Canada, and offer their passengers discounted meal vouchers and updates on travel conditions, while Air Canada agents rudely told their passengers to please "wait patiently until we have a update for you."
Sarah F.
Saskatoon, SK
154 reviews
Globetrotter Expert Level 3
This is the airline that I travel on almost exclusively (and it's sister airlines, when needed). I have always had amazing experiences, both on and off the airplanes. There was even a time where I had lost my wallet right before arriving at the airport for an international flight (still had my passport and flight information, thank goodness!), and they took such good care of me! I definitely recommend this airline.
Maria L.
Mississauga , ON
13 reviews
As someone that has worked for an airline, Air Canada has been consistent every time I have flown with them. I always make a point to fly Air Canada or with their Star Alliance partners
Sandy S.
Dublin, Ireland
21 reviews
I have a bit of a love/hate relationship with Air Canada. On the one hand, their customer service is pretty good. All things considered, if you have a problem they deal with it politely and quickly. However, there are some bad spots. I've flown the Air Canada YVR-YYZ route at least 15 times and the flights are always late. To Europe they're slightly more timely with one of three being on time... Also, there's next to nothing in leg room.
Basically, great service, but not made for tall people.
Tessa H.
Ottawa, ON
13 reviews
Planes are generally comfortable and well kept. Customer service is lacking. I recently ended a vacation a day early because they decided to no longer fly out of the country I was in on Sundays. Flight attendants are hit or miss in terms of friendliness. Usually I only fly Air Canada when they are either the cheapest or most convenient for me.
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
360 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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