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Air Canada uploaded by Alexis L.
Air Canada

Air Canada

BY AIR CANADA

3.7 out of 5 stars
  • 5 Stars30%
  • 4 Stars34%
  • 3 Stars22%
  • 2 Stars8%
  • 1 Star6%
3.74 / 5 based on 600 Reviews

Top Questions See all 9 Q&A

Air Canada
Air Canada
Reviews (600)
Q&A (9)
Media (1)
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PRODUCT HIGHLIGHTS
  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Desiree J.
Desiree J.
Lexington, SC
39 reviews
I took Air Canada on my trips to London. The first trip was fine but the second trip was a nightmare coming home. My flight out of London to Canada was cancelled but I didn't find out until I got to the airport. I was told I should've been alerted about the cancellation via text or email but I got neither. They put me on a different flight to Canada and, after I insisted that I had to make a connecting flight, I was assured that I would make said flight. I got to Toronto only to find out that I'd missed my connecting flight home. The attendant made it out to be my fault, even though I repeatedly told BOTH attendants I spoke with about my connecting flight in Toronto. The airline wanted to put me on a flight the following day but not give me access to my luggage, which contained ALL my medication and not just the nighttime dose I'd packed in my carry-on. They also didn't offer to pay for my hotel (since they insinuated it was my fault that I'd missed my connection.) I insisted they find me a flight that would get me home that day and I wouldn't leave the counter until I had the new tickets in my hand. I had to get a manager to get this done and to ensure that my luggage wouldn't be delayed or get to my destination before I did. I ended up getting to my home airport around the same time as my original flight. I will exhaust every other possibility before using Air Canada for any flights in the future.
Varah T.
Varah T.
96 reviews
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Globetrotter Expert
Level 3
I fly very often and I had problems with Air Canada customer service both leaving and arriving at my destination to a ridiculous extent

not only did their incompetent airline employees cause me to miss my flight because none of them seemed to understand how their own digital boarding passes worked, but they displaced an entire plane of people because they couldn't process baggage because the 2 people "helping" customers check bags, kept putting people in the wrong lines

then when we finally got overseas, they not only lost my bags for a good hour, but then they scheduled me for the wrong city while I was standing in front of them, broke my bag and delayed me by another 3 hours and would not let me cash out the useless voucher they gave me towards another flight even though I couldn't use it because I don't regularly use that airline.

I will never fly with them again. by far the worst airline service I've ever had in my 16 years of flying
Shannon W.
Shannon W.
4 reviews
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Globetrotter Expert
Level 1
I had an ok experience with Air Canada. The staff was friendly and they were very professional. I must say the carrier that I was in was not all that comfortable though, the seats were quite hard and small. However it didn't seem that they went over the top to make your flight enjoyable. I must say I do like their safety video and their customer service on Twitter.
Janvi Y.
Janvi Y.
Fremont, CA
78 reviews
Nope. Nada, ew. Horrible service, they don't provide proper meals, the air hostesses are downright rude and do not attend to passengers when called. The customer service is horrible and I do not recommend anyone try this airlines. Instead, just pay the extra fifty dollars and find a better airlines if you are traveling domestically.
Bailey S.
Bailey S.
130 reviews
I only fly Air Canada because it partners with United. My boss did not have a good experience at the gate with them. They tried to take her bag even know it was clearly under the preferred and recommended size. She had breakables in it. They refused in route her up because she asked if she could keep it. It was ridiculous
Mariam H.
Mariam H.
Walnut Creek, CA
49 reviews
I fly Air Canada often and appreciate that they have plentiful routes between SFO and Toronto. I only wish they offered more direct service between SFO and Saskatoon. And it feels like the carry on requirements are getting smaller with each flight. I otherwise enjoy this airline. Bonus: they're almost always on time!
Jess M.
Jess M.
45 reviews
I flew Air Canada last summer when I studied abroad in France. It was a reasonable price, my favorite part, and I found all of the staff to be amazing. They were so nice on all of my flights. This was all great because it was my first time flying internationally and alone. I wouldn't hesitate to fly with them again.
Whitney S.
Whitney S.
New York , NY
57 reviews
I like it alright- it always has really good price. however, it does have really undesirable layovers, and usually stops in canada ( as opposed to a co-operated flight that doesn't). so need to check visa requirement which can be a pain. otherwise, i like the aireline.
Nida S.
Nida S.
514 reviews
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Globetrotter Expert
Level 3
I really do not like his airline. It's always pricey and never any good. The staff isn't very friendly, flights are uncomfortable and I don't appreciate the bad in flight food either :(
Jessie T.
Jessie T.
93 reviews
The BEST.... we have gone twice to Canada and once to China with this company and they are just amazing. The staff, the food, we love everything about them.
Syntra L.
Syntra L.
Burnaby, BC
110 reviews
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Globetrotter Expert
Level 4
Has anyone used Air Canada more than twice?
veronica m.
veronica m.
312 reviews
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Globetrotter Expert
Level 3
Who has been to canada
Patty G.
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Victoria F.
Penfield, NY
77 reviews
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Globetrotter Expert
Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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