For work, I was asked to order two sets of flowers for clients. Our usual local stores were not available to deliver same day so I opted for 1800Flowers as I know they do offer same day service. The first order arrived as expected (the reason I gave it two stars rather than one). The second, however, was a more expensive bouquet that I selected from the site. What was expected and what was delivered was NOTHING alike. I was incredibly disappointed and embarrassed at what the client received. I called 1800Flowers and they issued a full refund, sent a coupon for 15% off the next order and scheduled a redelivery. The second delivery did not arrive. I called again. They assured me it would be sent the following day. It, again, was not delivered. I will never use this company again.