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Yesterday I decided to give them another shot and ordered a Victorian Romance bouquet. There were 3 sizes available (and pictured) on their website. The small one contained 12 roses, medium 18 roses, and large 24 roses. I paid for the large ($99+Delivery+Next Day Fee+Tax). The bouquet was delivered today and looked nothing like what I ordered. There were only 12 roses (not 24), and it really didn't look like what I ordered (more like a bunch of leaves placed in a vase with a few roses in it).
I called 1-800-Flowers and spoke with one of their reps, who confirmed it should've contained more roses. She put me on a brief hold while she contacted the flower vendor. After about 5 minutes on hold she told me she spoke with both the manager and flower arranger at the flower shop, who confirmed only 12 roses were included in the arrangement (not 24). Surprisingly the 1-800-Flowers rep said there was nothing she could do and would bring up the issue to her manager. The issue is still unresolved. Do not order flowers from 1-800-Flowers. TERRIBLE QUALITY AND SERVICE.
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