4.11 / 5 based on 3,783 Reviews
Top Questions See all 6 Q&A
Great experience with this company, though I admit I was wary after seeing some news reports about crappy flowers. After what was a tragic ordeal this summer, I sent an arrangement for next day delivery to a friend. She and her family not only got my order, but were really touched with the expert care that went into the flower arrangement. My only reason for leaving off a star is that they weren't very transparent about when delivery would occur.
I ordered my friend a floral birthday cake. When she sent me the picture of what it looked like, I was very embarrassed, as it looked nothing like the picture on the website. I emailed 1800Flowers to let them know about my disappointment, and they apologized, sent a new bouquet out from a different local florist, an issued me a credit to use for the future. Things happen, but their customer service was great, and for that I will give them another try
I have made many purchases through 1-800-flowers, unfortunately not all have been positive experiences. Sometimes they knock it out of the park with amazing flowers and great service, but other times the service has been terrible. Twice I have paid extra for flowers to be delivered on a specific date and both times they were not delivered on time. Customer service was great at refunding me on those occasions however refunds do not take place of the flowers being delivered when expected.
I needed to order flowers for the next day and 1-800-Flowers had a lot of great options! It's usually my first site I go to when I need to send flowers. The prices are good and you can usually find a coupon. I find sometimes the photos on the website make the arrangements appear a little larger then what is ordered. Overall I've been happy with my purchases.
They have been helpful in getting flowers to my mother for special occasions. i.e. mother's day and birthdays. The issue that my mother experiences is that she lives in a gated apartment and more often then not, they will leave the package (clearly marked as flowers) outside the gate and she doesn't even know they are there until she goes out and at that time, they could have easily been taken away from someone else without her knowledge.
They have always come through when needed. I wouldn't say that they are 100% consistent so be cautious- read reviews!! Sometimes my flowers are in great shape, other times they are on their last limb- not sure if this is due to local vs shipping flowers or shortages or what. Customer service was great though- my mom ordered a gift for me once with a necklace and it wasn't the one she chose, so they were able to send another free of charge.
For my mother's birthday I wanted to surprise her with a bouquet of flowers at her job. I ordered and did as needed . I didn't receive a confirmation that the flowers were on their way or sent . I called multiple times and was on hold for more than half an hour . I paid $60 for a bouquet that did not look anything like the picture and were way less flowers than demonstrated. It was a horrible experience and I will not be buying from them again .
I ordered a bouquet for my Moms birthday. I selected a full bouquet with lush looking flowers. When they arrived, my Mom said the stems were completely dried out and it looked NOTHING like the image online. It's looked like a puny horrible bouquet. I was completely disappointed. The only benefit was that they sent a new bouquet (after I submitted a complaint) and that one looked nice (still missing a few flowers as shown in the image online).
My husband ordered roses for my birthday from 1800Flowers. They don't deliver on Mondays apparently so I got them after my birthday, which was fine. They deliver via UPS and it's the middle of summer so they sat on the hot truck all day long. Needless to say they did not look great when they arrived. But I cut them and put them in water and they peeked up and ended being absolutely beautiful after a couple of days!! So overall it's worth it
The customer service and delivery service is awesome. The flowers are fresh and beautiful. They offer a wide variety of bouquets and flowers and edible arrangements. You can often can coupons in the mail. It is a website I would strongly recommend if you need to send your mom flowers on mothers' day or your wife/girlfriend flowers for any type of occasion. They also have gift baskets for men and dads! I found that to be super cool.
Q & A
How are their deliveries? are they one time and fresh?
I've heard bad things about this company. Are they really that bad?
I have previously received flowers from 1800flowers and some of the flowers were wilted and I was missing a couple of roses from my two dozen. Really disappointed. Has anyone else experienced this?
I would like to know how long does this to to be delivered?
I am concerned when ordering fresh flowers online. Have many times when ordering and sending to another city....what you ordered and what the person received is quite different in style and quality....can't control. I prefer to go to a store, see the product and talk to a person.
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