4.11 / 5 based on 3,783 Reviews
Top Questions See all 6 Q&A
My husband sent me flowers through 1800 flowers as a suprise but the box came empty. I had to call customer service, after the 3rd try somebody attempted to get another box out to me but they dropped the call. My husband then called and spoke to a manager who finally resolved the issue. I got my flowers the next day finally and they were really pretty. They finally got it right but i am not going to use them again.
Worst company to order for I've ordered three times and all three times they have made mistakes and when you call and complain your better off talking to the wall cause that would help u more. First 2 orders they sent flowers but not the ones we ordered and the third time the flowers showed up the day after the wake sooooo I guess some other family got to enjoy them. Needless to say they lost my business and everyone I know will not order from them. Good luck if you order from them cause your odds are better of winning in Vegas or winning the lottery with them getting your order correct.
I used this service twice, once for my mom's birthday and once for mother's day. They have a really nice selection of arrangements available online, and I liked how they have different size options shown so you know what you are buying. They also include a written message which was nice. Nicer arrangements were obviously on the pricier side, but the flowers were very fresh and the arrangements looked just like the website pictures. My mom was very happy, and I will order again from them in the future.
I love the quality of different products and how easy the website is to the customer. It is affordable but the only thing I didn’t like was there is a fee for each item that is shipped and also different fee for items shipped on certain dates. Besides that I honestly would say this has so many great options and products for every occasion.
I would give this zero stars if I could. I bought flowers for my moms birthday and the flowers that were delivered were not the flowers pictured online, it was not a pretty bouquet at all. So I called customer service and they said they would deliver another bouquet the following day before 12. 12 comes and goes and I call customer service at 4 and turns out they never hit submit on the second order. So I pushed for a full credit, which I got. Very bad first impression.
I find this website to be extremely user-friendly and also budget friendly. I always am in a pinch to get flowers whenever I need them and it just is easier to order them online and have them delivered directly to the person that needs them.
Great selection of flowers and combination gifts. I love that they offer delivery even if you order the day before lol it's saved me a couple times. The prices are pretty reasonable and the flowers look great when they arrive. I will say that sometimes the flowers aren't as fresh as I'd hope being that they start dying a day or 2 post arrival.. not sure why that is; but when I've complained about it to the company they've always offered appropriate compensation.
It wasn't a great experience with 1800 flowers. It was a lot of room for improvement as far as customer service. I ordered chocolate covered strawberries and flowers for my sister in NY and they delivered at the wrong place and didn't put much effort into helping locate the package and give it to the right person. No one could tell me who the package was delivered to. Once they finally located it (a mail room with no refrigerator) my sister enjoyed them.
You get what you pay for. I've used 1-800-flowers multiple times for the convenience, however the best quality always comes from using local florists. The fees added to your 1-800 orders are horrendous and there are so many horrors stories of flowers not looking like they should or being dead, which is really the fault of the local florists tasked with completing your order. That said, some might find the convenience worth the price...
Great service with fast delivery to anywhere. My husband and I used to hand deliver flowers to my mother-in-law when we lived closer. Now that we are on the other side of the country, we love to order online to send her flowers. It isn't expensive for the service. I usually look for the sales and the deals listed and then send her surprise flowers that way. I would definitely recommend their floral delivery service to anyone.
Q & A
How are their deliveries? are they one time and fresh?
I've heard bad things about this company. Are they really that bad?
I have previously received flowers from 1800flowers and some of the flowers were wilted and I was missing a couple of roses from my two dozen. Really disappointed. Has anyone else experienced this?
I would like to know how long does this to to be delivered?
I am concerned when ordering fresh flowers online. Have many times when ordering and sending to another city....what you ordered and what the person received is quite different in style and quality....can't control. I prefer to go to a store, see the product and talk to a person.
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