My mothers birthday was a few days ago, and I was away for the weekend. As a nice gesture I decided to have a flower arrangement delivered to her home. The customer service representative I spoke to, who helped me complete me order, was so sweet! She was very patient with me, and my needs. She kept reassuring me that everything was going to be delivered on time. And it was! My mom loved the flower arrangement. 10/10 would recommend.
I am concerned when ordering fresh flowers online. Have many times when ordering and sending to another city....what you ordered and what the person received is quite different in style and quality....can't control. I prefer to go to a store, see the product and talk to a person.
I believe that it's all dependent on the availability of flowers from the local florist that 1-800-flowers uses. They are supposed to substitute comparable flowers, so if they are subbing carnations for roses I'd have an issue.