ugh i will never order from them again. i ordered from fruit bouquets 6 piece chocolate cover strawberries in a birthday box to have it sent to her job. well i had to change the address to our home address because she wasnt gonna be at work that because she was going out of town. when i called to change to the address they didnt tell me it was gonna change the delivery date. so on the day of i waiting and wasnt able to track my package so i called to see what was going on. the guy told me the delivery date had changed because i called to change the shipping address. so i was pissed because it wasnt gonna be here waiting for my wife when she got home as i planned it was coming the next day. so the next day comes they delivered it, i opened the box and it wasnt what i ordered. it was the six chocolate covered chocolate strawberries but it didn't come in the birthday box. smh i will never order from this company again.
I am concerned when ordering fresh flowers online. Have many times when ordering and sending to another city....what you ordered and what the person received is quite different in style and quality....can't control. I prefer to go to a store, see the product and talk to a person.
I believe that it's all dependent on the availability of flowers from the local florist that 1-800-flowers uses. They are supposed to substitute comparable flowers, so if they are subbing carnations for roses I'd have an issue.