member-7398fdeb8
Review for GoJane - 1 year, 10 months ago
I have purchased from GOJANE before and my order was shipped later than expected, a 2-week “delay.” I am based in the United States, and here recently my sister decided to use the company again to purchase two pair of shoes for my birthday. The shoes needed verification because we live in two separate homes. The checkout process was not user friendly and after verification another hold was placed on the account. An email was sent out for verification to my sister for “additional verification.” When calling in she verified her address, name, my name, my address, her 3-digit CSV code, and her last four of the card number. GoJane then went to take the verification a step further by placing an authorization hold on her card. My sister was at work like most Americans so she had to call back to speak with a different agent and repeat the process. She had to then advise the exact amount that was placed on hold on her card. I’m sorry, is GOJANE a hotel placing authorization holds or the Credit Bureau requesting all this information? This then made sense they put her on a time limit to verify all of this because if not advised she would receive a “delay on shipping”. The order was expedited and the cost was an additional “$17.00.” How extreme is that? Of course, put the customer through this "extreme verification process" so you can attempt to ship a day later. Now the order is processed and I must be at home to sign for special verification to get my birthday shoes. I work and it’s your normal 9-5 so I will not be there. The next step is to use my gas and pick it up from the postal office. GOJANE that again will be closed when I get off. Therefore, this is not customer friendly at all and the delivery process is horrible for anyone in the United States. How can you expect to expand as a company GOJANE? I wrote this to advise that if you do not respond on their time it will be a “delay in shipping” if you get free ground shipping it will be a " delay in shipping" if you get a gift for someone who works it will be a "delay in shipping".

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