Only getting 3 stars because the cable itself is pretty good, and I like that I can record up to 6 shows at a time, rewind live shows, watch shows on demand, etc. But getting them to come to my house when scheduled was complete hell. They rescheduled installation several times for no apparen't reason. Also, whenever we experienced a problem with our service, getting them to fix it was way more difficult than it needed to be. Might be a good company if they fixed their bad customer service.