I've had this for 5 years and it's going strong. Love how quickly I can curl my hair. I only use the large barrel. Maybe used other sizes twice but it's nice to have the flexibility. The different temperatures is great.
Love the way it adds some natural looking grit to my hair. It's not cakey and not too grimy. Just the perfect amount of texture. Also love the scent. The only downfall I feel like i go through the bottle really quickly.
Service is so inconsistent and their systems are outdated, rigid, and inflexible. Once I was flying them to Hong Kong. On my return trip they couldn't check me in due to a system glitch. They could check my partner in and we were on the same ticket. So they made me buy a full fare in order to get home. They insisted I would get a refund when I got home. I talked to the agent upon arrival, tried to call their call centre only to be told that they can only take complaints via a form online. The online form states that they will respond within 21 days. I didn't end up getting a refund for 28 days and then they shorted me the exchange so it took a full 32 days to get my money back. I couldn't imagine a furniture store charging me for a new couch because they had a system glitch and advising that this is the only way and that they would refund me in 32 days